Privacy Policy

Depending on how you interact with us, we may collect:

• Contact details — your name, phone number, and email address.
• Delivery information — your delivery address, location details, and delivery instructions.
• Meal preferences — dietary preferences, cuisine preferences, food goals, allergies, and customisations you share with us.
• Order and payment information — your meal plan, order history, invoices, and payment status. Card / UPI details are processed by our payment partner and are never stored on our systems.
• Communications — messages you exchange with us on WhatsApp, over the phone, by email, or through forms on our website, including responses to in-chat forms.
• Technical data — basic device and log information (such as IP address and browser type) when you use our websites, cookie data needed for login sessions and site functionality, and advertising cookies on our public pages (see section 7).

• To create and manage your meal plan, proposals, and orders.
• To prepare and deliver your meals, including sharing delivery details with our delivery partners.
• To process payments and issue invoices and receipts.
• To send you service messages on WhatsApp — such as order confirmations, delivery updates, payment receipts, renewal reminders, and one-time passcodes (OTPs) used to verify it’s you.
• To respond to your questions and provide customer support.
• To improve our menus, service quality, and operations.
• To send you promotional messages only where permitted — you can opt out at any time (see Section 6).

We use the WhatsApp Business Platform (provided by Meta) to communicate with you. When you message us on WhatsApp or opt in to receive updates, your phone number, profile name, and message contents are processed through WhatsApp’s systems in accordance with WhatsApp’s privacy policy. We keep a record of our conversations with you so our team can serve you across devices and over time.

To stop receiving WhatsApp messages from us, reply STOP to any of our messages or contact us at contact@kenzok.com. We will still send messages strictly required to deliver a service you have already paid for.

We never sell your personal information. We share it only with service providers who help us run the business, and only what they need:

• Messaging — Meta (WhatsApp Business Platform) to send and receive WhatsApp messages.
• Payments — Razorpay, our payment gateway, to process payments securely.
• Delivery — third-party delivery partners (such as hyperlocal courier services) who receive your name, address, phone number, and order details to complete deliveries.
• Advertising measurement — Meta and Google, through the advertising tags on our public pages and a hashed copy of your phone number and email when you send us your details or buy a plan (see section 7).
• Infrastructure — cloud hosting, database, and email providers that store and transmit data on our behalf under contractual safeguards.
• Legal — authorities or advisors where required by law, or to protect our rights, customers, or staff.

We keep personal information for as long as needed to provide the services, meet legal and tax obligations (invoices, for example, must be retained under Indian law), and resolve disputes. When information is no longer needed, we delete or anonymise it.

We protect your information with industry-standard measures: encryption in transit, access controls limiting data to staff who need it, and secure cloud infrastructure. No system is perfectly secure, but we work to protect your data and will inform you of any breach as required by law.

Subject to applicable Indian law (including the Digital Personal Data Protection Act, 2023), you may:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, where we have no legal obligation to retain it.
• Withdraw consent for promotional communications at any time.
• Nominate a person to exercise these rights on your behalf as provided by law.

To exercise any of these rights, or to raise a grievance, contact us at contact@kenzok.com or message us on WhatsApp at +91 92051 40888. We aim to respond within 7 working days.

Our websites use a small number of cookies that are strictly necessary for the service to work — for example, keeping you signed in to your customer dashboard.

On our public meal-plan pages (not the pages where you review, pay for or manage a plan) we also use advertising tags from Meta (the Meta Pixel) and Google (Google Ads, and Google Analytics where enabled). They set their own cookies to measure whether our ads work — for example, that someone who tapped an ad went on to set up or buy a plan — and to show our ads to people likely to be interested. When you send us your details or buy a plan we share a one-way scrambled (hashed) copy of your phone number and email with Meta and Google for the same purpose; we never share your name, address or what you eat. We do not load these tags for visitors in the European Economic Area, the UK or Switzerland, or for browsers that send a Global Privacy Control signal. You can also block them with your browser’s privacy settings or an ad blocker, and manage ad preferences in your Meta and Google account settings.

Our services are intended for adults. We do not knowingly collect personal information from children. Meal plans for family members, including children, are managed through the account of the adult who purchases them.

We may update this policy from time to time. The effective date at the top shows the latest revision; material changes will be communicated through our usual channels. This policy is governed by the laws of India, with courts in Gurugram, Haryana having jurisdiction.