- FAQ
Your questions, answered.
Every answer about a Chef Kenzo meal plan, short and straight: prices, where and when we deliver, swaps, skips and pauses, rewards, and what’s in a meal. The numbers come from the same settings our kitchens run on.
The product
What is a Chef Kenzo meal plan?
Your week of food, handled: chef-cooked meals built around how you eat, with the calories and protein on every dish.
- You pick the plan, the dishes and the times
- We cook it the same day and bring it over
- Skip, swap or pause when life happens
- Pay once. Nothing renews on its own
Set up yours in two minutes.
Is this a tiffin or dabba service?
We do send your meals every day, but it isn't a tiffin or dabba service. There's no fixed menu that everyone gets: we design the menu and the dishes around what you need, so your plan is yours alone.
What's in a meal?
A proper, balanced plate, and everything on it is weighed, not eyeballed:
- A carb: rice, quinoa and the like (about 100 g), or roti
- A protein, the star of the plate
- Vegetables
- A dip, where the dish needs one
Indian or international?
Both, and plenty of each.
- International: Mexican, Japanese, Korean, Thai, Lebanese, Italian, Spanish, Indonesian, Mediterranean, Cajun and more
- Indian: North Indian favourites like kadhai, makhni and rajma, and South Indian too, like Chettinad and ghee roast
High Protein has 135 international dishes and 156 Indian, Low GI 53 and 137, Everyday 29 and 86, and the Salad plan's 14 are all international.
Who cooks it, and where?
Our own chefs, in our own two FSSAI-licensed kitchens in Gurugram:
- Sushant Lok (licence 10821005001196)
- Sector 66 (licence 10825005000808)
Led by Founder and Managing Director
Kritika Premi
(IHM Pusa, Taj SATS, The Leela)
Everything is made to order. The kitchen gets your order 2 hours before your window, once it can no longer be cancelled, and cooks it fresh for you.
When is my food cooked?
The same day, in the hours before your window. The kitchen gets your order 2 hours before, so nothing on your plate is yesterday's.
Do you serve thalis?
Not in our standard plans. A personalised plan can be shaped differently, so just ping us on WhatsApp.
Will I get bored?
We'd like to see you try. Everyday has 74 flavours, High Protein 93, Low GI 67 and Salad 14. The week you set up repeats on a longer plan, and you can swap any dish from your plan's menu.
Seen a dish on Instagram, or anywhere else, that you'd love in your plan? Send us the video and we'll do our best to add it. 📲
Is a person or a bot replying?
Most of our messages are automated. Whenever you need a person, your dedicated relationship manager answers your questions and sorts anything out, always within 24 hours.
Can I see a sample week first?
Yes. Set up your plan and you'll see every dish, its numbers and the price before you share a phone number. Or ask us for a sample week on WhatsApp.
Plans, prices and nutrition
What are the different plans you have?
Four, plus one made just for you:
- Everyday
- High Protein
- Low GI
- Salad
- Completely customised, planned with you on WhatsApp
How much does it cost?
Our plans start at ₹350 per meal and go up depending on your requirement.
- 5% GST and delivery included
- The same price list for everyone
- A 3-meal trial costs the same per meal as the plan
Your exact price is on the page when you set up your plan.
How long do I have to use my meals?
You pay for a number of meals and take them day by day.
- Travelling? Skip the days, or pause the plan for up to 30 days
- Your meals wait for you
- Nothing you've paid for is lost
Are GST and delivery included?
Yes, both. The price you see is the price you pay. No platform fee, no surprises at the door.
How much protein and how many calories?
Every plan is built differently. Two examples:
- High Protein: 378 to 860 kcal, 31 to 49 g protein a meal
- Everyday: 390 to 840 kcal, 8 to 44 g protein a meal
The full details are on each plan, alongside every dish.
How accurate are the numbers?
They're calculated from the recipe and the weighed portions of every component, so they describe the dish as it's meant to be served. A plate can vary a little; we're a kitchen, not a lab.
Is Low GI gluten-free and dairy-free?
Most dishes are, not all. Ask us for the list before you start, and tell your relationship manager if either matters to you.
Veg, egg or non-veg?
Your call. Choose veg, egg or non-veg, whatever suits you; each plan shows the diets it's cooked in.
Do you serve seafood?
Yes, as an add-on. Prawns and fish aren't part of a standard plan, so a seafood bowl costs extra, and its price shows beside it.
- Set up your plan on a non-veg diet
- Make any day of your week a seafood day
- Its price is added before you pay
I have specific requirements. Can I get a personalised plan?
Yes. Tell us on WhatsApp what you need and we'll plan it around you.
Can two of us share a plan?
Yes. Speak to us directly and we'll set it up.
Delivery and timing
Where do you deliver?
Within 8 km of the nearer of our two kitchens, Sushant Lok and Sector 66. Check if we deliver at your location: type your address and it tells you on the spot.
What times can I get my food?
In a one-hour window you pick.
- The first starts at 12 noon
- 🌙 The last window is 9:30 PM to 10:30 PM
Lunch to the office, dinner at home?
Yes, at no extra cost. Each meal gets its own address and its own window.
Do you deliver every day?
Yes, every day of the week. How many of those days you eat with us is up to you.
How will I know my meal is coming?
On WhatsApp.
- About 3 hours before: a message with the dish and your window
- No need to reply
- Until 2 hours before: change the dish, the time or the address, or skip it
Is delivery free?
It's included in the price, so you never pay for it separately. 🛵
Who delivers it?
Our own riders, booked for your window. When none is free, a courier partner.
Changes
Can I swap a dish?
Yes, for any other dish on your plan's menu, in your portal or on WhatsApp.
Can I skip or cancel a meal?
Yes, until 2 hours before its window, and the meal moves later in your plan. Inside that, the kitchen is already cooking it, so it counts.
Can I change the time or the address?
Yes, in your portal or on WhatsApp.
- Until 2 hours before the meal
- A new time has to be at least 3 hours away
Can I pause my plan?
Yes.
- With at least 12 hours' notice
- For up to 30 days
- Your meals wait for you
How do I manage my plan?
Tap Manage my plan at the top of the site and sign in with a code on WhatsApp. Skip, swap, re-time or pause in a couple of taps.
Travelling, or a festival week?
Skip the days or pause the plan. Your meals wait, patiently.
Payment, renewals and refunds
How do I pay?
Once, up front, by UPI or card through Razorpay, straight from your plan's page.
Does my plan auto-renew?
No. Nothing renews on its own. We remind you:
- Two days before your plan ends
- The day before
- On the day
The rest is up to you.
Can I cancel my plan or get a refund?
No. Once a plan is paid there's no cancellation and no refund.
Nothing goes to waste, though: skip a meal up to 2 hours before, or pause the plan, and your meals wait for you.
Do I get a GST invoice?
Yes, in your portal, for every payment.
How soon can I start?
Once your menu is final, meals start the next day. Something urgent? Message us on WhatsApp and we'll try to get a meal to you ASAP.
Rewards and referrals
Do I earn rewards on my plan?
Yes. Your plan fills Chef Kenzo's rewards card. 🍽️
- Every 7 meals delivered fill one plate
- 6 plates and you get a free bowl from our reward list
- Plates never expire, and the same card fills when you order from our menu
See your card and order your free bowl on order.chefkenzo.com, signed in with the WhatsApp number on your plan.
Is there a referral programme?
Yes. Give a meal, get a meal. 🧡
- Every customer has a share link in their plan portal
- Refer a friend, and when they start a seven-day plan with us, a complimentary meal lands in your upcoming deliveries
- The code travels inside the link, so nobody types anything
Compared with what you do now
Why not cook, or hire a cook?
Because running a kitchen is a job:
- The shopping, the staff and the planning, every single day
- Not everyone can always do it
A plan hands you the week done, with the numbers on every meal. It isn't cheaper than cooking; it's cheaper than your evenings.
Can it run like a daily routine?
Yes.
- Fix one window and one address
- Take lunch and dinner
- Choose 30 or 60 meals
The bag turns up in the hour you picked. The routine stays put; the menu doesn't.
How does it compare with ordering in?
Ordering in is per order, plus fees, and you rarely know what's actually in it. A plan is:
- Planned and priced per meal
- Delivery and GST included
- The numbers on every dish
What should I ask any meal service before paying?
Eight things:
- Its FSSAI licence number
- What is in each meal, and how much
- When it arrives, and who chooses the window
- What you can change, and until when
- What happens to meals you don't take
- Whether it renews on its own
- What the price includes
- Who you talk to when something changes
Our answers are all here.
Allergies and diets
I have an allergy. Can you cater for it?
Tell your relationship manager before you start. We have not completed an allergen review of our standard dishes, so we make no allergen claims and cannot guarantee a kitchen free of any ingredient.
Jain, or no onion and garlic?
Not yet. We don't cook Jain or no-onion-no-garlic versions of our dishes today.
Offices
Can you feed my office?
For an event or a daily team lunch, that's catering, on chefkenzo.com, from 12 to 1,200 guests. Our meal plans are for one person, or two sharing a delivery.