- How it works
How a Chef Kenzo meal plan works.
Pick a plan, set up your week, pay once, and each meal arrives in a one-hour window you chose, with a WhatsApp heads-up before it. Skip, swap, re-time or pause as you go; nothing renews on its own.
1 · Pick
Pick a plan, set up your week.
Choose a plan, your diet and lunch, dinner or both, and see every dish with its numbers and the price before you give us a number. Need something no plan covers? Tell us on WhatsApp.
2 · Pay
Once, up front, and that is all.
A Razorpay link on WhatsApp, by UPI or card, for 3, 7, 14, 30 or 60 meals at lunch, dinner or both. GST and delivery are in the price. Nothing renews on its own: when the plan ends, it ends, and you decide the next one.
3 · The day
What happens before your window.
- About 3 hours before your windowA WhatsApp message names the dish and the hour: “Hi [name], Your Chef Kenzo [lunch or dinner] order is scheduled for delivery today between [your window]. Menu: [the dish].” You don't need to reply.
- Until 2 hours beforeStill changeable, in your portal or on WhatsApp: the dish, the time, the address, or skip it and the meal moves later in your plan.
- A new timeAt least 3 hours away, inside the day's windows.
- Inside 2 hoursThe kitchen is cooking it; the meal is yours.
- The windowOur rider, in the hour you chose, at the address you named for that meal.
Changes
Life happens. The plan bends.
- Skip a mealUp to 2 hours before. It moves later in your plan.
- Swap a dishNot feeling it? Pick another from your plan's menu.
- Change the timeOr the address, until 2 hours before. Office for lunch, home for dinner.
- Pause the planTravelling? Up to 30 days. Your meals wait.
Travelling? Pause the plan with at least 12 hours’ notice, for up to 30 days, and your paid meals wait for you. A skipped meal moves later in your plan; a meal cancelled inside 2 hours of its window is already being cooked, and counts as taken.
The questions this page raises.
How will I know my meal is coming?
On WhatsApp.
- About 3 hours before: a message with the dish and your window
- No need to reply
- Until 2 hours before: change the dish, the time or the address, or skip it
Can I skip or cancel a meal?
Yes, until 2 hours before its window, and the meal moves later in your plan. Inside that, the kitchen is already cooking it, so it counts.
Can I change the time or the address?
Yes, in your portal or on WhatsApp.
- Until 2 hours before the meal
- A new time has to be at least 3 hours away
Can I pause my plan?
Yes.
- With at least 12 hours' notice
- For up to 30 days
- Your meals wait for you
How soon can I start?
Once your menu is final, meals start the next day. Something urgent? Message us on WhatsApp and we'll try to get a meal to you ASAP.