Meals for doctors on long shifts: lunch and dinner around the duty roster in Gurugram

A number of the people we cook for are doctors, and a doctor's week is a hard test for any meal plan. An OT list that runs an hour over. An OPD that ends when the last patient leaves, not when the board says. A night on call, and then a post-call day on which nobody wants to cook, choose or wait. A plan is set in advance, around when you will be free, and this is how ours bends when the day does, and where it stops.

Delivery to the hospital, in a window you choose

Every meal is planned, and its rider booked, for a one-hour window you choose, on the hour or the half hour from 12 noon to 9:30 PM, any day of the week. You set it in advance, and it moves only when you move it. About 3 hours before it, a WhatsApp message names the dish and the window; until 2 hours before it, you can still send lunch somewhere else if the list has moved.

Lunch can go to the hospital and dinner to the flat, at no extra cost: each meal has its own address. Tell your relationship manager when your plan is set up, or change a lunch's address in your portal and keep it for your later lunches too. We deliver to a Gurugram address within 8 km of the nearer of our two kitchens, Sushant Lok and Sector 66, and the delivery area page checks the hospital and your home on the spot.

When the day moves

Most of a doctor's week is known a day ahead; the rest is why a plan has to bend, and where it can't.

• An OT list you know will run long. Until 2 hours before a window you can move the time, change the address or swap the dish for another on your plan's menu, in your portal or on WhatsApp. A new time is at least 3 hours away. The heads-up comes before that cut-off, so that message is the moment to decide; once the cut-off passes, the meal comes as planned. If your lists often run over, choose the later window from the start.
• You won't eat it. Skip the meal until 2 hours before its window and it moves later in your plan, not into the bin. Inside that, the kitchen is already cooking it, and it comes where you said.
• Leave, a conference, exams. Pause the plan with 12 hours' notice for up to 30 days. Your meals wait.
• The weekend you're on. We deliver every day of the week, so a Sunday on duty is a Sunday like any other.

You don't have to manage any of it alone: a relationship manager answers on WhatsApp, always within 24 hours, and anything that can't wait is a couple of taps in your portal. The same cut-offs apply either way.

Calories and protein on every dish

On a long day, knowing what you ate shouldn't need arithmetic. Every dish shows the kitchen's figures for its calories and protein when you set up your plan and on your plan's own page: between 31 and 49 g of protein a meal on High Protein, and about 28 g on average on Everyday, where lunch might be a dal, a rajma or a kadhai paneer. A plate as served can vary a little; we're a kitchen, not a lab. There is range to choose from, too: High Protein alone has 93 flavours, Indian and international.

Our own chefs cook it the same day, in the hours before your window, in our two FSSAI-licensed kitchens; our own rider or a courier partner, booked for that window, brings it.

Where it stops

We'd rather you knew the edges before you pay.

• Nothing at night. If a night on call needs food at two in the morning, the nearest we come is dinner at the hospital in the last window, 9:30 PM to 10:30 PM.
• No breakfast. The first window starts at 12 noon.
• Not to the ward. The bag comes to the address you give for that meal, so make it a gate, a block or a desk where someone can take it, and add a note for the rider if you'll be scrubbed in.
• No refund once it's paid. A paid plan can't be cancelled or refunded, and a pause lasts up to 30 days, so before a longer posting out of town, choose fewer meals. Nothing renews on its own.
• Not a department's lunch. A plan feeds one person, or two sharing a delivery. Feeding a team every day is catering, on chefkenzo.com.

Starting

If the hospital and your home are in our area, set up your plan: choose the plan, your diet and lunch, dinner or both, and you'll see the week, every dish with its numbers, and the price before you share a number. The window for each meal, the start date and the address come next, on your plan's own page. If your duty roster is unusual, ask for a personalised plan on WhatsApp and a priced plan comes back within 24 hours.

Everyday is ₹350 a meal and High Protein ₹450 a meal for a trial or a week, GST and delivery included, and setting up your plan shows the price of the length you choose. The first meal can arrive the next day, and a trial is three meals at the plan's own per-meal price, if you'd rather test it against a few shifts first.